Privacy Policy

TCIApartments.ro website, further referred to as “the Website” is owned by TCI SOCIAL CLUB S.A., headquarter in Romania, Cluj-Napoca, 2nd Alexandru Vaida Voivod street, registered at the Cluj-Napoca Trade Registry under the number J12/3255/2023, VAT number RO48557430. TCI Contractor General, further referred to as “TCI”, is the data controller of the personal data submitted and processed by accessing the Website, or in the event of participating in a promotion campaign, awarding process or event organised by us.

We process the personal data provided by you, further referred to as “The User” or “You”, in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).
By accepting the cookie banner within the home page of our website, it also means that you have become aware of the content of the Privacy Policy, while at the same time consenting to the processing of personal data with the specifications below.

This Privacy Notice (“Information”) applies to TCI SOCIAL CLUB S.A. and all its secondary officies, including TCI APARTMENTS (hereinafter referred to as “TCI” or “we”). TCI makes every effort to provide you with products, services and experiences at the highest level. We are glad you are our customer and we value your loyalty. We are aware that confidentiality is an important issue for each client. Through this Information, we explain our practices regarding the personal data we collect or through this website or through our applications / forms, through written or oral communications with us, when you visit one of our properties or from other sources.

Please remember that this information is not valid for our processing in the name of certain parties and according to their necessary instructions, such as corporate clients (employers), tour operators and travel agents.

 

Definitions

“Personal data” – means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

 

“Special categories of personal data” revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation shall be prohibited.

 

“Processing of personal data” (Processing) means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

 

“Controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law;

 

“Processor” means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller;

 

“Third party” means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data;

 

“Consent” of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;

 

“Pseudonymisation” means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person;

 

ANSPDCP – means the public independent authority of supervision in Romania, respectively The National Su Supervisory Authority for the Processing of Personal Data

 

GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).

 

PERSONAL DATA OPERATOR IDENTIFICATION AND CONTACT INFORMATION

 

Website www.tciapartments.ro (referred to as the “website”) is administered by:

TCI SOCIAL CLUB S.A.

Registered at the Cluj-Napoca Trade Registry under the number J12/3255/2023

VAT: RO48557430

Addresss: Cluj-Napoca, 2nd  Alexandru Vaida Voivod street, Cluj

E-mail: contact@tciapartments.ro

Tel.: (+40) 770.469.705, (+40) 364.883.160

 

 WHICH DATA ARE PROCESSED

 

It is possible to collect personal data at every meeting or interaction with guests, as well as within the other aspects of our activity. This personal information may include:

The data processed are those that you provided, namely:

  • Name, last name, email address, telephone number and home address;
  • credit card details (credit number, card holder, expiration date and CVV);
  • personal characteristics, nationality, passport number and date and place of issue;
  • information about the vehicles that you may bring on our property

Personal information:

  • about your stays, including arrival and departure dates, special requests and service preferences (e.g. about rooms, facilities and so forth);
  • about your marketing preferences, also those resulting from surveys and promotions.
  • reviews and opinions regarding our accommodation facilities (if they are identified or associated with you);
  • other types of information that you choose to provide us or that we can obtain about you

 

Data collected automatically:

While surfing the website, the following information can be collected, which is stored in the website’s server log file:

  • IP address;
  • type of browser;
  • the parameters of the device used to connect to the website;
  • ISP name;
  • visit time and date;
  • referral and exit page;

These data are collected to examine users’ trends and gather aggregate information, manage and ensure website safety, and cannot reveal the user’s identity.

 

In addition, we collect other personal information, in certain situations, such as:

 

  • On-site collection: We collect additional personal information during registration / accommodation on our properties, including information that may be required by law. We can also use video cameras or closed circuit television and other security measures at our properties that can capture or record images of guests and visitors in public area.
  • Social media: If you access the TCI pages / accounts through social media, we may collect certain information from your social account based on the social network settings, such as (but not limited to) location, accommodations, activities, interests, photos, status updates and friends list. We can also allow you to sign up for contests where you must provide photos, such as photos of the stay spent on our property, which you can share with the people you are connected to on social networks for votes, common offers or other promotions.

 

PERSONAL INFORMATION WE COLLECT FROM THIRD PARTIES

It is possible to collect information about you from third parties, such as the services related to social networks that are in accordance with the settings made by you for these services and from other third-party sources that are authorized to transmit your data to us (such as real estate agents, tourism agencies or tour operators). We use and distribute this information (and we may add this information to other information we hold about you) for the purposes described in this Information.

 

PURPOSE OF PERSONAL DATA COLLECTION

We use your personal information for different purposes, including to provide and customize the services you request and expect from TCI, to provide the expected level of hospitality on our property and to perform direct marketing and promotional actions, as well as shown below:

  • to perform services or operations agreed upon in the contract (e.g. manage your online booking, provide you with customer care etc.);
  • to meet fiscal obligations;
  • to make contact with you, to deal with the requests you made through online forms;
  • to comply with legal obligations and regulations, either national or European ones, or to carry out orders from judicial authorities and monitoring bodies;
  • for the establishment, exercise or defence of legal claims in court proceedings, to pursue the legitimate interest of the data controller concerned;
  • with your consent, to promote new products, services or offers that interest you, by means of advertising, informative, promotional or new material; to carry out market surveys, economic and statistical analyses; to encourage third parties to send advertising, informative and promotional material concerning their own products and services;
  • improvement of services: we can use your personal information to improve TCI services and to ensure that our website, our products and services are of interest to you. We use your personal information to provide the expected level of hospitality on our property;

 

HOW ARE YOUR DATA USED

The processing of your personal data is done through the stages indicated in Article 4, n. 2) of GDPR, viz.: collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. Collection is both paper-based and electronically-based, and includes measures aimed at ensuring the security and confidentiality of your data.

 

PERSONAL INFORMATION WE TRANSFER

The controller can communicate your data without your consent to perform service purposes:

  • to judicial authorities, upon their request;
  • by staff authorised by TCI;
  • by commercial partners and service providers that work on behalf of TCI, being them responsible of external processing and performing activities which are connected, related or supplementing those of the controller;
  • to all those to whom it is necessary to communicate them, either for law or by contract, to enable the performance of the purposes described above (e.g. credit bodies, professional firms, commercial partners);
  • business transactions: as we grow our business, we can sell, buy, restructure or reorganize business or capital, or we can stop managing or holding a hotel that is part of our portfolio at the present time. In such circumstances, TCI may transfer, sell or transfer the collected information, including, without limitation, other information (described below) and personal data to one or more third parties affiliated or unrelated in connection with these commercial transactions. To the extent required by law, we will provide a notification of our intention to transfer personal data to third parties for this purpose and explain how you may refuse such transfer.

Other: in addition, TCI may disclose personal information for:

  • comply with the applicable laws,
  • respond to requests from government or public authorities,
  • protect the rights, confidentiality, security or property of TCI, website visitors, customers, employees or the public,
  • allow us to find available remedies or limit the damages we can sustain,
  • to apply the terms and conditions of our sites and
  • to respond to an emergency.

If your data might be transferred outside the European Union, in order to protect your data in the context of these transfers, the controller takes specific measures, among other the consent of the data subject, the decision of adequacy and the standard contractual clauses adopted by the European Commission.

 

OTHER INFORMATION

When you visit or interact with the website, www.tciapartmets.ro, we collect other information that will not identify you directly regarding the use of the website, such as a catalog of the websites you visit and the number of our site visits. We use “Other information”, as well as data received from third parties, to send you emails and advertisements online (on our sites and on other sites) and on mobile.

We use cookies and other technologies (such as “pixel tags”, “web beacons”, “transparent GIFs”, links in emails, JavaScript, device IDs assigned by Google, Facebook, Apple or technologies (similar) to collect this information. If you want to delete or block cookies at any time on your device, you can update your browser settings (see the “help” menu of the browser to find out how to delete or block cookies). TCI is not responsible for your browser settings. You can find proper and simple instructions on how to manage cookies on different types of browsers at www.allaboutcookies.org. For more information, see our Cookies Policy.

 

 PERSONAL INFORMATION ABOUT CHILDREN

We do not knowingly collect personal information about persons under 18 years old. As a parent or guardian, please do not allow children to transmit personal data without your permission.

 

THE LEGAL TERMS OF THE PROCESSING

We have several legal grounds for collecting the information we have you already informed:

  • In order to be able to accommodate you, we collect the information from the accommodation and send them to the authorities on the basis of a legal obligation. Refusal to provide this information leads to the impossibility of providing your service;
  • To be able to offer you the services for which you pay, including through the third parties we work with, as well as to collect the actual payment, the basis of the processing is the execution of the contract with you. Refusal to provide this information leads the impossibility of providing your service or, as the case may be, of not being able to accept a certain method of payment or of offering the services to a certain third party;
  • To send you marketing communications – including by your active participation with us on social networks, the basis is our legitimate interest, respectively your consent, which you can withdraw at any time through the unsubscribe function to the messages received or through any another way you want to ask us to stop communicating with you; the withdrawal of the consent will not affect the legality of the processing carried out on the basis of the consent before its withdrawal.
  • For the other purposes mentioned in the present information, we base our legal interest to keep a record, to improve our services and to coordinate our activity and the third parties with whom we collaborate in providing these services. To the extent that a certain processing described in this information is found to be disproportionate to the situation you are in, please let us know immediately and we will analyze your request, and will send you a detailed response.

 

 

PROTECTION OF PERSONAL DATA
TCI will take all reasonable measures to:

  • protect personal information from unauthorized access, disclosure or destruction
  • keep personal information accurate and updated as appropriate.

We also ask our affiliates and service providers with whom we share personal information to make reasonable efforts to maintain the confidentiality of personal information about you. For online transactions, we use reasonable technological measures to protect the personal information you transmit to us through our website. However, unfortunately, no security system or data transmission system on the Internet can guarantee the security of your data. For the protection of your private life, we recommend that you do not send us credit card numbers or any other confidential personal information by e-mail. We will not contact you via mobile / text messages or emails to request confidential information or credit card details. We will only ask for your credit card details by phone when making a reservation.

MODIFYING AND ACCESSING YOUR PERSONAL DATA

Data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed, and, where that is the case, access to the personal data and the following information:·       To access your data: You have the right to access your data to know which of the personal data we process and the conditions under which are processed.·       To request the rectification or deletion of your data: In certain circumstances, you have the right to rectify the personal data that you consider to be inaccurate and concerning you, which are subject to processing by the Company, as well as the right to request the deletion of data, when, among other reasons, the data is no longer needed for the purposes for which it was collected·       To request the restriction of the processing of your data: In certain circumstances, you have the right to request the restriction of the processing of your data, in which case we inform you that we will keep the data in relation to which you have requested the restriction of the processing only for the exercise or defense of a legal right.· On the portability of your data: In certain circumstances, you will have the right to receive the personal data that concerns you, and which you have provided to us, in a structured format that is currently used and can be read automatically, as well as to be transmitted by the Company to another operator.·   To disagree the processing of your data: In certain circumstances and for reasons related to your particular situation, you have the right to oppose the processing of your data, in which case the processing will cease, unless we have to continue to do so for compelling legitimate reasons or for the exercise or defense of a legal right.· Not to be the subject of a decision based solely on automated processing, including the creation of profiles, which produces legal effects that affect the data subject or affect him in a similar way in a significant way. We also remind you that you have the right to withdraw any consent you have provided for the processing of your data, without this affecting the legality of the processing based on the consent before it is withdrawn.

  • You can at anytime amend and withdraw the consent provided and exercise your right by making contact with the data controller at the following address: contact@tciapartments.ro or sending it to the attention of TCI SOCIAL CLUB S.A. with headquarters chosen for communications and correspondence in Cluj-Napoca, 2nd Vaida Voivod street, Cluj County. Please include “Data protection”.

 

TCI has the right, under the legal provisions, to request additional information necessary to confirm the identity of the data subject, in case he has any doubts about the identity of the requesting person. TCI will provide the requested information within maximum one month from the receipt of the request. This period can be extended by a further two months if necessary, depending on the complexity of the applications and their number.

TCI informs that you can fill a complaint at the Data Protection Authority (ANSPDCP) in Romania. However, we encourage you to forward your complaint to the data protection officer in the first instance, to be resolved amicably.

 

 Supervisory authority:

The National Supervisory Authority for the Processing of Personal Data

B-dul G-ral. Gheorghe Magheru 28-30

Sector 1, cod postal 010336

Bucuresti, Romania

Tel:  +40.318.059.211 ; +40.318.059.212

Fax: +40.318.059.602

www.dataprotection.ro

STORAGE OF PERSONAL DATA

We keep your personal data for the period necessary to achieve the purposes explained in this Information, if a longer period of storage time is not required or permitted by the applicable law. We will destroy your personal information as soon as possible in a way that it can no longer be recovered or reconstituted. If personal information is printed on paper, will be destroyed in a secure manner by chipping or burning documents on paper or otherwise, and if are saved on electronic media, they will be destroyed by technical means to ensure that information can no longer be retrieved or reconstituted later.

MARKETING COMMUNICATIONS

If you have provided us your contact information (postal address, fax number, e-mail address or telephone number), we may inform you, depending on your preferences and with your agreement in the necessary cases, about our products and services or invite you to events via email, online advertising, social networks, telephone, text messages (including SMS and MMS). If you prefer not to receive advertising material by e-mail, you can unsubscribe using the unsubscribe function from the e-mail you receive from us. Unsubscribe requests may take up to ten business days to take effect. To unsubscribe from the text messages, communicate to our email contact@tciapartments.ro the fact that you no longer want to receive text messages from our hotel or reply to the message with the text “STOP”.

MODIFICATIONS OF THE INFORMATION

It is possible to make changes to this Information periodically. If we make significant changes to this Information, we will publish a link to the Revised Information on the home page of our website, and if you have registered for any of our products or services, we will inform you through a communication channel. You can find the date of the last update of the Information, by consulting the link and the date from the beginning of the Information. Any change of this Information will come into effect when the revised Information is published on the site.

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